Student Guide

This guide will help you understand our booking system and policies, as well as maximise your progress. If you can’t find what you’re looking for, check out our FAQs or contact us!

1. How to book lessons

Booking lessons is very simple:

1) Apply your lesson credits. To do this, click on the button Click here to apply your lesson credits. You can enter either the email address you used when purchasing lessons or the code found on your purchase confirmation email.

2) Select your tutor.

3) Set your time zone. This is usually detected automatically, so just check it and click confirm time zone.

4) Select a lesson date and time in the calendar. The calendar will show all the times at which your tutor is currently available. At this point you will have two options: Continue or Add multiple lessons. If you only want to request one lesson, click Continue. On the next page you will confirm your booking. If instead you want to request multiple lessons, click Add multiple lessons. On the next page you will see that you have two options: either request recurring lessons (a real time saver if you take lessons at the same time each week), or add another lesson at a different time. When you are finished, click continue and confirm your booking on the following page.

5) Add the lesson(s) directly your calendar (optional). On the confirmation page, you’ll see that if you have a Google, Outlook or iCal calendar you can directly add your lessons to your calendar. If you use a different calendar, we suggest you manually add the lessons so that you don’t forget to turn up! You’ll also have the option of registering for an account – more information on this can be found further down in this guide.

After making the booking you’ll receive a confirmation email. Keep this safe as you may need to check your lesson time or reschedule. You’ll also get a reminder email, and if you added your mobile number with the country code included, we’ll send you an SMS reminder too.

2. How to reschedule and cancel lessons

Your options for rescheduling or cancelling a lesson depend on whether you logged in when booking. Using an account and logging in are optional – many students decide to skip this and simply apply their credits by entering their email address.

If you have registered an account and were logged in when you booked the relevant lesson, you can simply log in on the right of the booking page. Upon logging in you’ll see your upcoming lessons and you’ll be able to reschedule or cancel in a few clicks.

Important: If you do not log in when booking, you will not be able to see your upcoming lessons in your account – you will instead need to use one of the below options, or ask support to attach the lessons to your account.

If you did not log in when booking, you’ll have a couple of options for rescheduling/cancelling:
1) Go to the confirmation email you received upon booking your lesson(s). Click on the View, Reschedule or Cancel button within the email and you will be taken to the required page.
2) If you used the ‘Add to calendar’ option after booking your lesson, you can go to the lesson in your Google/Outlook/iCal calendar. Click on it and open the link in your browser to access the rescheduling/cancellation page.

If you have lost the email and did not add the lesson to your calendar, you can contact your tutor to request the change. However, note that emailing your tutor for rescheduling/cancellation is not recommended as the email may not be seen in time to allow your request. Sending a message on Skype may also not be seen until it’s too late.

If less than 24 hours are remaining until your lesson, unfortunately you won’t be able to reschedule or cancel it. We’ve had to implement this rule in order to provide tutors with reasonable working conditions. If students were able to reschedule or cancel on the day, it would create too many problems for tutors. For example, if three students were to book and cancel on the day, their tutor wouldn’t be able to teach other students and their income would be affected.

3. How to register for an account

After you have booked a lesson, you’ll see that on the right side of the confirmation page you are able to Register For An Account. This is completely optional. The main benefit is that you can then log in and view/reschedule/cancel your upcoming lessons directly via the website, rather than having to do so via your confirmation emails or via the appointment reminder in your calendar.

Please note that if you do not log in when booking, you will not be able to see your upcoming lessons in your account – you will instead need to use one of the below options, or ask support to attach the lessons to your account.

If you choose not to register, you’ll still be able to view/reschedule/cancel your lessons either via your booking confirmation emails or via your Google/Outlook/iCal calendar (as long as you’ve added your lessons directly to your calendar via the website).

If you would like to register an account, follow the simple steps below:
1. Make your first lesson booking.
2. On the confirmation page, click on the button ‘Register For An Account’.
3. Create a username (your email) and a password.

If you then want to see your upcoming lessons or make any changes, just log in on the right of the booking page.

Oh and if you ever forget your password, you can reset it via this link.

4. How to change tutor

Usually we don’t recommend changing tutor. This is because over several lessons your tutor will have developed a good understanding of your goals, weaknesses and preferred learning style.

That said, sometimes a change helps to freshen things up. Students learning intensively sometimes like to have a couple of tutors so they can fit in as many lessons as possible. A change can also very occasionally be necessary if your tutor is no longer available at the times you need.

If you want to book with a new tutor, you can either go ahead and book straight away, or you can email us and ask to be matched with someone suitable. You’ll need to make sure you contact your tutor on Skype using the ID provided – if you don’t, the tutor may not be able to get in touch with you and you may miss the lesson. Alternatively, if you wish to use Zoom, you’ll need to reply to your confirmation email to ask your tutor whether they can use it. The request needs to be made at least 24h before the lesson time. Please note, there is no guarantee that the tutor will be able to use Zoom – if a tutor only teaches via Skype, this will be stated on their profile.

5. How to maximise your progress

1. Take lessons regularly. Students sometimes wonder how many lessons they should take per week. There’s no secret to learning a language – it simply requires consistent practice over an extended period of time. The more time you put into it, the faster you’ll improve. We recommend that students take several lessons per week if they want to improve very quickly. That said, as the lessons are 1-on-1, you’ll still make progress even with just one session a week.

2. Set yourself a learning goal. During your first session, discuss your goal with your tutor. This will help them understand your motivation and tailor the lessons to your needs. Perhaps you want to be able to communicate with the natives on your trip abroad. Maybe you want to be able to give a business presentation, or to reach a certain level and pass a test. Whatever your goal is, be specific and set a deadline for achieving it. This will keep you motivated and give you a sense of exactly what you need to do to be successful.

3. Book multiple lessons in advance. Once you have decided on the time(s) of the week when you plan to take lessons, schedule them in the booking system and add them to your calendar. Our website allows you to book many lessons at once, saving you time and helping you to commit to regular learning. The other advantage is that you can ensure your desired time slots aren’t taken by another student. Once you have a weekly routine, you’ll see the rewards and be more likely to stick to your language learning habit. Another thing you can do is let your family and friends know what your plan is! Psychologists have shown that if you tell people what you’re going to do, you’ll be more committed to doing it as you won’t want to seem inconsistent.

4. Express yourself and make mistakes! It’s possible to read, write and listen to your target language outside of lessons. But most students only have the opportunity to speak the language and get expert feedback during the lessons. Therefore, it’s essential that you go outside of your comfort zone and speak as much as possible with your tutor. If you’re a beginner, it’s natural that you’ll feel a bit embarrassed or nervous. Push through these nerves and allow yourself to make mistakes! The more mistakes you’re making, the faster you’re learning.

5. Immerse yourself in the language. Gone are the days when you had to live in a country to expose yourself to their language. Look online and you’ll find there are endless resources to aid your learning. Radio, podcasts, TV and films are all options for listening practice, whilst if you want to improve your reading ability, you can read newspapers online or find books that interest you. You can check our lists of free resources here.

6. Focus on your interests. The beauty of 1-on-1 lessons is that you can cover any topic you wish with your tutor. Tell them what your interests and hobbies are and they’ll take this into consideration. By covering topics that are relevant and interesting to you, you’ll be more likely to use the words you learn in real life, and studies show that you’ll also be more likely to memorise them.

7. Give feedback to your tutor. Whilst they will do their best to adapt the lessons to help you achieve your goals, sometimes it can be difficult to know what is working for you and what isn’t. Polite, constructive feedback will be welcomed by your tutor as it will allow them to optimise their approach and help you as much as they can. Tell them what you want to do more of and you’ll be making their job easier!